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Amazon Announces It Will Be Hiring 5,000 At-Home Customer Service Reps

The new job marketplace continues to grow.

2017-04-11_15-53-11As reported by a variety of media outlets, including Colorado’s 9News, online retail giant Amazon announced last week that it will be adding a total of 30,000 part-time job positions inside the United States over the course of the next year, with 5,000 of those coming in the form of virtual customer service positions, where employees will be able to work from home in the capacity of customer service representatives.

Home-based phone and email-based customer service work appears to be growing in popularity with an increasing number of companies. These types of customer service jobs don’t really demand the presence of a work-based group dynamic, as a representative’s typically day is generally spent engaging one-on-one with the person at the other end of the phone. Additionally, as all that is really needed to do the job, in terms of equipment, is a phone and personal computer - devices already owned by roughly 90 percent of Americans - there is no investment required by the company in any kind of office equipment.

In a statement, Tom Weiland, vice president for worldwide customer service at Amazon, said, “There are lots of people who want or need a flexible job — whether they’re a military spouse, a college student, or a parent — and we’re happy to empower these talented people no matter where they happen to live.”

Something else – unlike a lot of virtual customer service jobs, the ones being added by Amazon are employee, rather than contractor, positions. Accordingly, those who work in them, as long as they put in at least 20 hours per week, are eligible for benefits at Amazon.

By Robert G. Yetman, Jr. Editor At Large